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Return Policy:


We hope this never happens, however, an individual consumer has 15 days to return Mrs. Smith’s Diaper Bag for a full refund and 30 days to exchange for another product.  No store credit is available.  Shipping charges are the responsibility of the consumer in some cases. Please inquire.

All returns must have been purchased directly from our website or at one of our tradeshows.  Any purchases from another vendor must be returned to that particular vendor in accordance with that retailers return policy, as we special fees for this service. However, if you have difficulty please contact us.

All discounted bags are final sale. Please contact us at sales@mrssmithsbags.com to obtain a Return Authorization Number and instructions on how and where to return.

Mrs. Rachael Smith wants you to be completely satisfied. If you feel you need special assistance please contact her through the website and she will accommodate any reasonable requests.